What is a capability map?
A capability map describes the abilities an organisation needs in order to achieve its objectives.
For example, a retailer may require capabilities such as:
- Product management
- Customer management
- Order management
- Payment processing
- Supply chain management
- Marketing
- Analytics
A capability is deliberately different from a specific organisational department or IT system.
This makes capability maps useful for strategy and investment planning.
If a capability is strategically important but poorly supported, it may be a candidate for investment.
If several systems support the same capability, there may be an opportunity for simplification.